At Clay & Chrome, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, inquire about our products, or utilize our site measurement and installation services.

By interacting with our brand, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that helps us provide a highly personalized and efficient home improvement experience. This includes:

• Personal Identification Information: Name, phone number, email address, and physical site/installation address.

• Property Details: Structural dimensions, architectural layouts, photos of balconies, terraces, or doors shared for estimation and planning purposes.

• Technical Data: IP addresses, browser types, and usage data collected automatically via cookies when you navigate our digital platforms.

2. How We Use Your Information

We use the collected information for purposes necessary to fulfill your requirements, including:

• Scheduling site measurements and organizing engineering teams for delivery and installation.

• Generating accurate technical quotations, invoices, and managing accounting records.

• Communicating order updates, service alerts, or answering customer support queries.

• Sending promotional updates, seasonal offers, or newsletters (you can opt out of marketing communications at any time).

3. Information Sharing and Disclosure

We respect your data privacy and do not sell, trade, or rent your personal information to third parties. We may share data only under the following strict circumstances:

• Service Providers: With trusted third-party partners who assist us in operating our business, such as logistics providers delivering materials to your site or secure digital payment gateways.

• Legal Compliance: When required by law, court order, or government authority to protect the rights, property, or safety of Clay & Chrome, our clients, or others.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to your personal details is strictly restricted to employees and authorized technicians who need the data to execute your order.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, track site traffic trends, and remember your preferences. You can choose to disable cookies through your individual browser settings; however, doing so may affect the functionality of certain sections of our website.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Request corrections to any inaccurate or incomplete personal information.

• Request the deletion of your personal data from our active marketing lists.

To exercise any of these rights, please contact our privacy team at the details provided below.

7. Changes to This Privacy Policy

Clay & Chrome reserves the right to update or modify this Privacy Policy at any time. Any changes will be updated directly on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:

• Email: privacy@clayandchrome.com

• Phone: +91 8762 429 747

• Office Address: Bangalore, Karnataka, India.